So let’s take a look at some of the most common mistakes done when a small business takes their business online.
Order of links
So many times you visit a small business website and they proudly flag the “about us” link as their first link. This is called the pride link because they often think that telling people about the company is the most important thing. The links should be in order of importance. Not in the order of the business owners EGO! If you use a website designer and he does consult you on the order of links, chances are you should be using someone else or at least make sure you educate yourself about online marketing because your website designer sure hasn’t!
No focus
Most small business websites lack focus. When you enter you are not sure where to go next which makes it hard for the user to understand exactly what he is supposed to do. The website should flow and the user should be able to make sense of the site within a few seconds of opening it up.
No sale / No lead setup
Many small businesses do not use their website to increase sales directly or capture leads. It is nothing more than an online brochure or business card. Sometimes the information is more confusing than it is helpful. If you competitors site is easier to navigate and captures either the sale or lead, you just lost a client. A small business websites needs to be even more on top of catching leads than a corporate website because every client lost counts more!
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