A. Lead Management Module:

1. Ability to import clients and leads from excel into the system (we shall need a sample format)

2. With Lead Management Module you can try and convert your every lead into customer. The Module is used to manage all the sales leads online.

3. You can send automated reminders to your leads. You can send SMS as well as customized & personalized email reminders.

4. You can keep track of your each and every sales leads online.

5. Lead Management Module is the best way to pull your leads without making call or following up personally.

6. You can promote all your products/ services on a regular basis to your leads and customers.

7. Create multi-step nurturing sequences that automatically warm your leads so they buy from you when the time is right and not from your competitors

8. Follow up with every single lead without fail to ensure you don’t waste your advertising expenditure

9. Automate your work flow so you and your employees can do a lot more in less time

10. Track where every single lead and customer comes from and report on conversion rates and ROI so you can make informed decisions

 

B. Customer Management Module:

1. Ability to import clients and leads from excel into the system (we shall need a sample format)

2. You can store contact details of all your customers online.

3. You can keep a track of how many products/services a particular customer has acquired from you.

4. You can keep a track of number of customers.

5. You can promote all your products/ services on a regular basis to your customers in an automated way and generate more business.

6.Tag contacts based on their services enquired / availed so you can send perfectly targeted marketing messages that convert at much higher percentages

7. Create multi-step nurturing sequences that automatically warm your customers so they buy other services from you when the time is right and not from your competitors

8. Imagine you can automatically send pre-defined e-mail and SMS messages to your clients without the need for any staff involvement.

9. You can maintain PR with your client by sending them automated email greetings, birthday or festival wishes and reminders to your customers without bothering.

 

C. Support Module :

1. Users / Vendors / Clients could register their complaints /enquiry online and they would be automatically checked if registered or not.

2. Ability to add calls, its date,remarks, person handling, department & shifting of departments

3. Update and Close tickets

4. White labeled Support Module

5. Auto close of tickets & login for clients as well as email of ticket and its update

6. Ability to make internal notes on action taken on those tickets

7. Ability to search for tickets

8. Ability to allocate task to internal users and set deadline for the same.

9. Automated sms and email reminder would come for deadline of task.

10. Comprehensive analysis and reporting of support module

 

D. SMS Module:

Our SMS module comprises of services that enable you to send SMS to multiple recipients. The recipients can be your staff, clients, friends or other important people with whom you constantly need to stay in touch for various business and promotional activities. These messages could be sent by your brand name. You also have an option to add, edit, delete, and segregate your clients or any individual functionary body by category. Using this option you can customize your search to a specific desired category and send SMS to the desired person. Most important you can schedule automated messages for birthdays, reminders, well wishes during festive occasions or any other events.

Features:

1. Add, edit, update, search and delete clients and their phone numbers to the phone book. 2. Branding of your company name i.e. “Arihant ” up to 8 characters.

3. You can schedule messages to be sent to a specific group/category/all Users on a specific date.

4. You can automate birthday messages so that you never miss wishing on a birthday.

5. Bulk SMS facility.

6. This Application is supple enough to be integrated in the website or can be scheduled to be used independently.

 

E. Email Module :

1. You can send/schedule an email to all your clients/contacts/friends/leads etc.

2. Email sorting categories till the deepest level possible

3. You can send the email to your clients/leads/contacts etc at one go.

4. You can promote your brand name by sending automated greetings to your leads.

 

F. Call Module :

1. Ability to maintain the scheduled call online.

2. User can select leads or clients from the list which he/she wants to add in his/her call list.

3. Option to select a date or day for the calls.

4. Ability to schedule the calls once or recurring as per the requirements.

5. User can view the call list of one week from that day.

6. Ability to add remarks for the call made which will help to remember regarding conversation.

7. Ability to edit/delete if user have the rights.

8. Hierarchy of internal users can be maintained.

9. Ability to allocate the calls of lower priority user by the higher one if he/she absent.

10. Ability to search by user wise ie. representative wise, Date wise etc.

 

G. Greetings Module:

1. Greetings Module will help you to maintain good public relationship with your clients.

2. You can send automated greetings to your clients as well as you can schedule festival greetings for your clients/contacts.

3. You can promote your brand name by sending automated greetings to your leads.

4. You can send automated Birthday Greetings to your clients.

 

H. Comprehensive Report Module :

Customized reports and search option will be given in every module, so that you can get graphical and other reports.

 

I. Sales Targets Module :

1. The targets for the RM/BM/Exec will be entered into the system.

2. It will help for comparison purpose and eventually you can compare with actual targets.

3. You will be able to import the excel files.

4. You can run this file on a daily basis, weekly or monthly

5. These imported files will have the option of selecting the dates for which the data belongs to, to avoid any duplication or errors

 

J. Addition of leads from SMS gateway :

>> Enquiry through sms will be incorporated into the system.

>> System would check the duplicate leads and if found, it would ask whether to add this lead or not.

>> If the users already exists but the service asked / enquired is different then his service list would get updated

 

K. Dashboard and News :

We would incorporate news and dashboard.